1. What is Feloura and what products do they offer?

Feloura is a premium fashion brand based in Dhaka, Bangladesh, offering imported and export-quality apparel for men and women. We specialize in winter wear, branded clothing, and versatile outfits that combine luxury with affordability.

2. How do I place an order on Feloura’s website?

Simply browse our collections, select the items you want, add them to your cart, and proceed to checkout. You can choose from Cash on Delivery (COD), mobile banking, or select online payment methods.

3. Can I modify or cancel my order after placing it?

Orders can only be modified or canceled before they are dispatched. Once the order is shipped, changes are not possible. Please contact us immediately if you need to make adjustments.

4. What payment methods are accepted for purchases?

We currently accept Cash on Delivery (COD), mobile banking, and select online payment gateways. Payment options may vary depending on location and order value.

5. How long does delivery take and are there any shipping charges?

Delivery timelines depend on your location, courier service, and external factors like weather. Any delivery charges will be displayed before you confirm your order.

6. Can I return or exchange a product?

Returns or exchanges are accepted only if the product is damaged, defective, or incorrect. You must contact us within 24 hours of delivery with proof (photos or videos). Items must be unused, unwashed, and returned with original packaging.

7. Can I return a product if I simply change my mind?

Unfortunately, change-of-mind returns are not accepted. Please check product details carefully before placing an order.

8. How are refunds processed?

Approved refunds are processed within 7–10 working days via the original payment method or mobile banking. Delivery charges are non-refundable unless the issue was caused by Feloura.

9. What if I receive the wrong or damaged product?

Contact us immediately with photos or videos. We will guide you through the return or exchange process to ensure you receive the correct item.

10. Do product colors and designs match exactly as shown on the website?

Colors may slightly vary due to lighting, photography, or your device screen. All designs are carefully curated to maintain quality and elegance.

11. Are Feloura products suitable for professional and casual settings?

Yes. Every Feloura collection is designed to be versatile, combining elegance, comfort, and modern silhouettes suitable for both work and social occasions.

12. How do I use promo codes and do they affect returns?

Enter the code at checkout. Discounted or promotional items are generally not eligible for returns or exchanges unless they are damaged, defective, or incorrect.

13. Do I need an account to order and how can I manage my information?

You can order as a guest, but creating an account allows you to track orders, save preferences, and receive updates. You can update your personal information or unsubscribe from promotional emails at any time.

14. Can I place a large quantity order beyond the website limits?

Yes! For large orders, please contact us directly. Our site limits individual sizes per order to 15 units, but we can process bulk orders manually with special pricing if applicable.