At Feloura, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website or social media platforms.

By using our services, you agree to the practices described in this policy.

INFORMATION WE COLLECT

When you interact with Feloura, we may collect the following types of information:

Personal Information

  • Name

  • Phone number

  • Email address

  • Delivery address

Order & Transaction Information

  • Products purchased

  • Payment method

  • Order and transaction details

Communication Information

  • Messages, emails, or customer support interactions

Technical Information

  • IP address

  • Browser type

  • Device information

Technical information is collected only to improve website performance and ensure security.

HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and deliver your orders accurately

  • Communicate order confirmations, updates, and support responses

  • Improve our products, services, and website experience

  • Prevent fraud and ensure secure transactions

  • Send promotional updates or offers (only if you choose to receive them)

We do not sell, rent, or trade your personal information to third parties.

PAYMENT SECURITY

All payments are processed through secure and trusted payment gateways. Feloura does not store complete payment details such as card numbers or banking credentials.

DATA PROTECTION & SECURITY

We take reasonable technical and administrative measures to protect your personal information against unauthorized access, misuse, loss, or disclosure. Access to customer data is limited strictly to authorized personnel.

SHARING OF INFORMATION

Your information may only be shared with:

  • Delivery partners for order fulfillment

  • Payment service providers for secure transactions

  • Legal authorities, when required by law

All third parties are required to keep your information confidential.

COOKIES & TRACKING

Our website may use cookies to:

  • Enhance your browsing experience

  • Analyze website traffic

  • Understand customer preferences

You may disable cookies through your browser settings, though some website features may not function properly.

YOUR RIGHTS

You have the right to:

  • Request access to the personal information we hold about you

  • Request correction or deletion of your personal data

  • Opt out of promotional communications at any time

To exercise these rights, please contact us using the details below.

THIRD-PARTY LINKS

Our website or social media pages may contain links to third-party websites. Feloura is not responsible for the privacy practices or content of those external websites.

POLICY UPDATES

Feloura reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page and will become effective immediately upon publication.

CONTACT US

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us:

Feloura
Dhaka, Bangladesh
📧 ahadmdhossain@gmail.com
📞 01792120694