Welcome to Feloura. By accessing our website, social media pages, or placing an order with us, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making a purchase.

GENERAL

Feloura is an e-commerce fashion brand based in Dhaka, Bangladesh, offering imported and export-quality premium fashion items.

These Terms & Conditions apply to all users, visitors, and customers of Feloura. We reserve the right to update, modify, or replace any part of these Terms at any time without prior notice.

PRODUCT INFORMATION

We make every effort to display product details, images, and descriptions as accurately as possible.

  • Product colors and textures may slightly vary due to lighting, photography, or screen settings

  • Product availability is subject to change without notice

PRICING

  • All prices are listed in Bangladeshi Taka (BDT) unless stated otherwise

  • Prices may change due to stock availability, promotions, or market conditions

  • Feloura reserves the right to correct any pricing errors at any time

ORDER CONFIRMATION & ACCEPTANCE

  • An order is considered confirmed only after confirmation via phone call, message, or email

  • Feloura reserves the right to cancel any order due to stock unavailability, incorrect pricing, or suspected fraudulent activity

  • In case of cancellation, any advance payment (if applicable) will be refunded

PAYMENT METHODS

We offer secure payment options, which may include:

  • Cash on Delivery (COD)

  • Mobile banking

  • Online payment gateways (to be added)

Payment terms may vary depending on location and order value.

DELIVERY POLICY

  • Delivery timelines are estimates and may vary due to location, weather, or courier-related issues

  • Customers must provide accurate delivery details; Feloura is not responsible for delays caused by incorrect information

  • Delivery charges (if applicable) will be communicated before order confirmation

EXCHANGE & RETURN POLICY

  • Exchanges are accepted only if the product is damaged, defective, or incorrect at the time of delivery

  • Customers must notify Feloura within 24 hours of receiving the product

  • Items must be unused, unwashed, and returned with original tags and packaging intact

  • No exchanges or returns are accepted for change of mind, size issues, or discounted items unless stated otherwise

CANCELLATION POLICY

  • Orders can be canceled only before dispatch

  • Once dispatched, orders cannot be canceled

  • Repeated refusal of Cash on Delivery (COD) orders may result in order restrictions

INTELLECTUAL PROPERTY

All content on Feloura’s website and social media pages—including images, logos, designs, text, and graphics—is the exclusive property of Feloura and may not be copied, reproduced, or used without prior written permission.

CUSTOMER RESPONSIBILITY

Customers agree to provide accurate and complete information during checkout and communication. Feloura is not responsible for issues arising from incorrect or misleading information provided by the customer.

LIMITATION OF LIABILITY

Feloura shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services beyond the value of the purchased product.

GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Bangladesh.